Order & Return Information
We do NOT accept returns or exchanges on Gloves, Accessories, Prom dresses, , All Dresses and Gowns that are not Prom Related or slips. We do not accept returns or exchanges on any ‘In Stock’ Items.
Damaged / Defective Merchandise
We closely inspect every piece of merchandise that leaves Frew’s Prom. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, we must receive a verbal phone confirmation that you would like to return the “damaged” merchandise and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All returns must be returned to us 8 business days after the merchandise was dropped off. If our staff finds that the merchandise is defective or damaged, then, we will contact the manufacturer, and we will repair or replace as deemed necessary by the manufacturer. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. Frew’s Prom will incur shipping charges on damaged merchandise. Best Bridal Prices will not incur shipping or insurance charges on merchandise that is found not damaged or misused.
Shipping damages must be noted at the time of delivery with the carrier.
All Prom Dress orders canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. Prom orders cancelled within three days may be subject to a cancellation fee. Frew’s Prom reserves the right to cancel, refund, or refuse any order. Frew’s Prom shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be verbally done over the phone and followed up with a writen request. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order, and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer’s stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. In most situations it is up to the manufacturer. Best Bridal Prices has the most up front return policy in the industry. We will not hide behind words to contradict the terms.
We do NOT accept cancellations on Prom Dresses or Shoes.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
Taxes, Duties, Tariffs and/or Brokerage Fees
frew’s Prom.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.
To find out which if any of these may apply, please contact your local government.